Returns and Refund Policy

Wulura Farms are very proud of the product we supply, and we make every effort to live up to the expectations of our valued customers.

If the product is found to be faulty, we will issue a full refund to the original credit card/debit card that was used. We are not however responsible for purchases made via third parties.

If an item is found to be faulty within 30 days of purchase, we will offer the choice of a replacement or refund (subject to sufficient stock being available).

If you have a problem, please follow the instructions below.

  1. Contact us directly through our contact sheet on our website or email at or by phone on (08) 97551049 leaving your details and a short message so that we may contact you to rectify the problem.
  2. We will give you a reference number and address for returning the product.
  3. The product should be returned in a sealed spill proof bag with its lid securely closed and in its original packaging with the sales slip and/or receipt. If returning a tin, the lid will need to be pushed down. Due to the nature of the product, opened product may not be able to be sent through Auspost. We will not be held liable for any damage to the product during transit. We recommend you get proof of postage/freight with a tracking number.
  4. If the item is found to be faulty or damaged, we will send a refund or a replacement (subject to stock availability) dependent on your instructions.

If an item has not been delivered within 14 days of the date of ordering, please let us know by calling on (08) 97551049 during office hours or email us at We will investigate with Auspost or the freight company the whereabouts of the parcel. Once the investigation of the matter has been resolved we will either send a replacement parcel or let you know the delivery time or where to collect it from